Terms and Conditions

Effective Date: 01 January 2025
Last Updated: 16 December 2025

Welcome to DIMRAJ Traders (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://dimrajtraders.com (the “Site”), including browsing, purchasing products, and using any services offered through the Site.

By accessing or using this Site, you agree to be legally bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree, please discontinue use of the Site.

1. Legal Capacity and Eligibility

You must be legally capable of entering into a binding contract under the Indian Contract Act, 1872 to use this Site.

If you are under 18 years of age, you may use the Site only with the involvement and consent of a parent or legal guardian. We reserve the right to restrict, suspend, or terminate access if we believe this condition is violated.

2. Relationship Between These Terms and the Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how personal data is collected, processed, stored, and protected.

In the event of any conflict, the Privacy Policy governs matters related to personal data, and these Terms govern contractual use of the Site.

3. User Accounts and Responsibilities

When you create or use an account:

  • You are responsible for maintaining the confidentiality of login credentials.
  • You accept responsibility for all activities conducted under your account.
  • You must provide accurate, current, and complete information.

We reserve the right to suspend or terminate accounts where information is false, misleading, incomplete, or used for unauthorized purposes.

4. Product Information and Representations

We make reasonable efforts to display accurate product descriptions, images, specifications, and pricing. However:

  • Product images are for illustrative purposes only.
  • Colors, packaging, and appearance may vary.
  • We do not guarantee error-free descriptions or uninterrupted availability.

Any reliance on product information is at your own discretion.

5. Pricing, Currency, and Taxes

  • All prices are listed in United States Dollars (USD) unless stated otherwise.
  • Prices may change without prior notice.
  • Currency conversion shown by browsers or payment providers is indicative only.
  • Taxes, duties, customs charges, or import fees (if applicable) are the responsibility of the customer.

6. Order Placement, Acceptance, and Cancellation

Submitting an order constitutes an offer to purchase. We reserve the right to accept or reject orders for reasons including, but not limited to:

  • Product unavailability
  • Payment authorization failure
  • Suspected fraud or misuse

Order Cancellation

Cancellation requests must be submitted within 24 hours of placing an order. Requests beyond this period are handled at our discretion.

7. Payments, Authorization, and Chargebacks

Payments are processed through secure third-party gateways such as PayPal. We do not store complete payment card information.

By placing an order, you authorize the selected payment method. In case of:

  • Failed payments
  • Chargebacks
  • Payment reversals

We reserve the right to suspend processing, cancel orders, or restrict account access until the issue is resolved.

8. Shipping and Delivery

Domestic (India)

Shipping costs and delivery timelines are displayed at checkout and may vary based on location and logistics partner availability.

International Orders

For international shipments:

  • You are responsible for customs duties, import taxes, and regulatory compliance.
  • Delays due to customs inspections are outside our control.
  • Refused or undeliverable shipments may not be eligible for refunds.

9. Returns, Refunds, and Replacements

General Returns

Return requests must be initiated within 15 days of delivery. Items must be unused, undamaged, and in original packaging.

Damaged or Defective Products

Please notify us promptly with photo or video evidence. Approved cases may be eligible for replacement or refund.

Non-Returnable Items

Due to hygiene, safety, and religious sensitivity, the following may not be returnable unless defective:

  • Spiritual and religious products
  • Herbal and Ayurvedic products

Refund Processing

Approved refunds are issued to the original payment method within a reasonable processing timeframe.

10. Health, Herbal, and Spiritual Disclaimer

Products offered on this Site, including spiritual, herbal, Ayurvedic, and traditional items:

  • Are not intended to diagnose, treat, cure, or prevent any disease
  • Do not replace professional medical, health, or religious advice

Any information provided is for general informational purposes only. Use of such products is at the customer’s discretion and responsibility.

11. Business-to-Business (B2B) Transactions

For B2B or bulk orders:

  • Separate agreements may apply
  • Consumer protection laws may not apply to the extent permitted by law
  • Warranty and liability terms may differ

12. User Conduct and Prohibited Activities

You agree not to:

  • Violate applicable laws or regulations
  • Infringe intellectual property rights
  • Introduce malware, viruses, or harmful code
  • Engage in fraudulent, abusive, or misleading conduct

Violation may result in suspension or termination of access.

13. Intellectual Property Rights

All content on the Site, including text, images, logos, graphics, and software, is the property of DIMRAJ Traders or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

14. Limitation of Liability

To the maximum extent permitted by law:

  • DIMRAJ Traders shall not be liable for indirect, incidental, or consequential damages
  • Total liability shall not exceed the amount paid for the product giving rise to the claim

Nothing in these Terms limits liability where prohibited by applicable law.

15. Force Majeure

We shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, pandemics, labor disputes, logistics disruptions, or technical failures.

16. Suspension and Termination

We reserve the right to suspend or terminate access to the Site or services without prior notice if these Terms are violated or if required by law.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

18. Changes to These Terms

We may update these Terms from time to time. Changes will be effective upon posting with an updated “Last Updated” date. Continued use of the Site constitutes acceptance.

19. Contact Information

For any questions regarding these Terms and Conditions, please contact:

DIMRAJ Traders
Email: ceo@dimrajtraders.com
Numbers: +91 98998 59299
Physical Address: 2958, Second Floor, Arya Pura, Roshan Ara Road, Delhi – 110007
Country: India
Website: https://dimrajtraders.com